Order & Shipping
We offer free delivery above S$65.
For orders under S$65, a small shipping fee of S$8 will be charged.
You should receive a confirmation email with your order upon your payment. Otherwise, please contact our Customer Care Team at firstname.lastname@example.org with your Name/Contact/Email/Order Number and we will get back to you within 3 working days.
Once your order has been handed over to NinjaVan, we will send an email to inform you of your tracking number. You may track your parcel status with the tracking number provided to you via www.ninjavan.co/en-sg/tracking.
*Please allow 24 hours to track your order
NinjaVan delivers within 1 to 3 working days, anytime between 9am – 10pm.
In the event a delivery attempt is unsuccessful due to the unavailability of the Recipient at the designated address, the Recipient will receive an email notice in relation to the failed delivery attempts. Ninja shall perform a 2nd and 3rd attempt to deliver said parcel. Pursuant to the 3rd failed attempt, Ninja shall return said parcel to the Sender and shall be deemed to have fulfilled its obligations and shall be fully entitled to the delivery fee for said parcel.
• Restricted Zones (we do not deliver there)
NinjaVan’s Customer Service
- Email: Support_sg@ninjavan.co or
- Phone: +65 6602 8271
- Between 9am to 10pm on a Working Day
We apologize for the mix-up! 🙁
Drop us an email at email@example.com within 15 days from the date of delivery with the following information:
- Your Order Number (e.g #1234)
- The product you ordered
- The product you received
Our Customer Care team will get back to you as soon as possible on the next steps to take.
For incorrect products(s) received, you’ll be reimbursed accordingly for the postage fees for the return. Please make sure the products are unused and still sealed in their boxes.
We accept returns for damaged products purchased through our website. Should you receive a damaged product, please kindly email our customer service at firstname.lastname@example.org within 3 days with the photo(s) from the date of delivery receipt and sales invoice.
Upon receiving confirmation from our customer service, please proceed to ship the product back to us after getting the email confirmation. All shipping fees shall be borne by the customer unless otherwise stated.
For the avoidance of doubt, a defect in the external packaging of the product shall not constitute a damaged product for the purposes of our return policy.
You may return your order(s) via post/courier directly.
- Pack the item(s) – securely wrapped
- Send your parcel using a traceable mode of delivery back to us at:
1004 Toa Payoh North #04-14, Singapore 318995
- Damaged products will be replaced (based on availability), otherwise, a refund will be processed via your original mode of payment. You will receive an email regarding your refund subsequently.
It’s important that your return is sent to us via a traceable mode as we’ll not be responsible for any lost mail sent through non-traceable mailing options.
We accept returns for damaged products purchased through our spas. Should you receive a damaged product, please kindly email our customer service at email@example.com within 3 days with the photo(s) from the date of delivery receipt and sales invoice and we will advise you the steps thereafter.
We will issue electronic vouchers (serial coded) via email within 5 working days from your purchase date.
Voucher holder may contact the preferred spa outlet for redemption.
- e-Voucher is non-stackable and cannot be exchanged for cash.
- Unused balance will not be refunded. Should there be any outstanding amount after redemption of e-voucher(s), the balance will be payable by the voucher holder.
- Defaced, damaged, or expired vouchers will not be accepted and considered null and void.
• First-trial voucher is valid for 3 months from e-receipt issued date.
• Online promotions voucher is valid for 12 months from e-receipt issued date.
Kindly refer to the Terms & Conditions section for your purchase service for detailed validity.
Amendments or cancellations can’t be made once you have confirmed payment.
For more assistance, you may contact our Customer Care Team at firstname.lastname@example.org with your order number and we will get back to you within 3 working days.
For corporate/bulk purchases, please contact us at email@example.com and we will get back to you within 3 working days.
Yes, you may make your purchases using PayPal as your payment method. However, kindly note that the e-voucher(s) will only be valid for redemption in Singapore.